Terms of Sale

The Terms of Sale and Refund apply to purchases ("Vouchers") for activities, adventures, and experiences made by ZOZI's merchant partners ("Merchants"), booking and scheduling various activities, experiences, and adventures (“ZOZI Advance”), and purchases of apparel and other goods (“Gear”)

Voucher Purchases

Voucher purchases can only be made by users with a ZOZI account. You can create an account by either using Facebook Connect or by signing up for a ZOZI user account at zozi.com while you are making your purchase.

Vouchers can be applied only to the specific activity offered by Merchant.

Limit one (1) Voucher per redemption. Only one Voucher can be used per order unless otherwise specified by the applicable Merchant.

Vouchers have no cash value. If used for items of lesser value, cash will not be refunded by ZOZI. Merchant refunds are at the applicable Merchant's sole discretion.

If you redeem a Voucher for less than its face value, you will not be entitled to a credit, cash or a new Voucher equal to the difference between the face value and the amount you redeemed, unless otherwise required by law. You will only be entitled to a continuing redemption value as noted above if the amount that you paid for a Voucher exceeds the amount you redeemed. Continuing redemptions are the responsibility of the applicable Merchant (not ZOZI).

Vouchers cannot be combined with any other vouchers, third party certificates, coupons, or promotions, unless otherwise specified by applicable Merchant.

Subject to ZOZI's 100% Satisfaction Guarantee (described below), all sales are final and may only be refunded to the extent permitted by the applicable Merchant's refund policy. Additional terms and conditions apply to ZOZI Guru experiences. Refer to the "Special Terms" section of the Guru experience page for Guru terms and conditions.

ZOZI's 100% Satisfaction Guarantee - We want to make sure that every customer has the experience of a lifetime. If you are having difficulty redeeming your purchase, simply give us a call at 1-888-969-4123, or email us at help@zozi.com, and our team will do everything that they can to ensure that you have an amazing experience. If you've called us and we're still unable to get your experience redeemed, we're happy to provide you with a credit to your account, up to $100.

If you redeem your ZOZI experience and feel that the activity was not as described on our website, let us know, and we'll credit your account for the purchase price, up to $100.

The expiration date of your voucher is listed on the experience terms on our website. Once your voucher reaches the expiration date, it loses its value and we will not be able to issue a refund. Redemption of a Voucher beyond its expiration date is at the sole discretion of the applicable Merchant.

Neither ZOZI nor the Merchants are responsible for lost or stolen Vouchers or Voucher reference numbers.

ZOZI Advance

With regard to the ZOZI Advance, Company accepts payments through the payment methods detailed on the applicable payment screen. Charges occur at the time of purchase or shortly thereafter. Company does not accept payment forms other than those specified on the applicable payment screen. User agrees to pay for its purchases through ZOZI Advance and agrees that Company may charge User’s selected payment instrument for any such payments. Company reserves the right to charge additional fees and service charges that may be charged to customers in connection with transactions on the Travel Service. Payments will be listed as “ZOZI 888-9694123” on your credit card statement.

ZOZI Advance Refunds, Cancellations, Changes to Bookings

This section explains Company’s refund, cancellation and related policies related to booking and scheduling activities, adventures and experiences (“Experiences”) through ZOZI Advance.

No refunds will be provided after the occurrence of a scheduled Experience, whether or not User actually participated in the Trip, except as provided in ZOZI’s 100% Satisfaction Guarantee described in the Voucher Purchases section above. Service fees paid through ZOZI Advance are non-refundable.

Cancellations of an Experience made 72 hours prior to the scheduled commencement of the Experience, as listed in User’s e-mail confirmation, will be refunded in full by Company. No refunds will be given for cancellations made less than 72 hours in advance of commencement of the Experience, except as expressly provided otherwise herein.

All changes to the date or time of a scheduled Experience are subject to the Merchant's availability. Up to 72 hours prior to the scheduled commencement of User’s Experience and subject to availability, User may change the date or time of the Experience at no charge. If there is no availability, User may still have the right to cancel and receive a refund under this section. Within 72 hours of the scheduled commencement of Merchant’s Experience, User may change the time or date of its Experience under certain circumstances and subject to availability, but additional change fees may apply. By changing the time or date of User’s Experience within 72 hours of its scheduled commencement, User relinquishes any right to a refund under this section.

Gear Purchases

Subject to the Gear Refund Policy (described below), all Gear sales are final.

Shipping

All Gear orders over $100 will receive FREE ground shipping for orders in the US and Canada. For orders under $100, flat rate FedEx Ground shipping of $7 will be charged. Shipping is available to the United States and Canada only at this time.

Returns

ZOZI is whole-heartedly committed to always doing right by you - our customer. We want you to love the gear we equip you with, and more importantly help you Get Out There. If you have any problems, questions, or need anything at all - please contact us at help@zozi.com  or (888) 969-4123. We'd love to hear from you!

  • All gear will include a prepaid return label for your convenience.
  • Returns will be processed and refunds or credits issued within 7 to 10 business days.
  • ZOZI is happy to offer you a full refund when gear is returned in resalable condition within 30 days of purchase.
  • Even if you return gear that is not in resalable condition, or if it is up to 6 months from purchase, Zozi is happy to offer you a full refund in ZOZI credits.
  • If you wish to return gear that is more than 6 months after purchase, please contact us.
  • If you need to exchange gear for a different size or color, we expedite that process by providing you with the prepaid return label. Use the credits issued to re-purchase the desired size or color (if available).
  • There may be other terms or instructions for special sales or unique product types in addition to these policies. 
  • Return shipping of $7 flat rate will be deducted from any refund, credit or exchange.

Miscellaneous

User is responsible for paying any governmental taxes imposed on its use of the Service, including, but not limited to, sales, use or value-added taxes. To the extent Company is obligated to collect such taxes, the applicable tax will be added to User’s billing account.

USER AGREES TO SUBMIT ANY DISPUTES REGARDING ANY CHARGE TO USER’S ACCOUNT IN WRITING TO COMPANY WITHIN THIRTY (30) DAYS OF SUCH CHARGE, OTHERWISE SUCH DISPUTE WILL BE WAIVED AND SUCH CHARGE WILL BE FINAL AND NOT SUBJECT TO CHALLENGE. USER ALSO AGREES TO ATTEMPT IN GOOD FAITH TO RESOLVE ANY SUCH DISPUTE DIRECTLY WITH COMPANY PRIOR TO RESORTING TO ANY ALTERNATE REMEDY OR DISPUTE RESOLUTION MECHANISM, INCLUDING WITHOUT LIMITATION ISSUING A CHARGEBACK REQUEST TO USER’S PAYMENT PROVIDER.

By making a purchase through ZOZI you agree to receive our ZOZI daily experience email (with special experience offers in your area) and special promotional offers. If you do not want to receive such emails, please let us know at help@zozi.com.

These Terms of Sale and Refund are void to the extent prohibited by law. These terms may change from time to time and ZOZI will notify you of such changes either via email or by placing a message on zozi.com.

If you have any issues, comments or feedback — please do not hesitate to contact us at help@zozi.com. We are continually striving to improve our service and welcome your input.